This privacy notice explains how Cycle Haven handles personal data for website visitors, service inquiries, and workshop-related communication. It is written to help you understand what we collect, why we use it, and how you can exercise your privacy choices.
You may request access to your personal data, correction of inaccurate information, deletion where permitted, or restriction of certain processing. You may also object to processing in some situations and ask for clarification about how your data is used. We will assess each request against applicable legal and operational requirements.
To protect privacy, we may ask for enough information to verify that a request comes from the relevant person or an authorized representative. Once verified, we will respond within a reasonable period and explain any limits that apply if a request cannot be fully granted.
Retention depends on the purpose for which the data was collected. Inquiry records, service notes, and related administrative information are kept for the period needed to manage the request, document the service, resolve follow-up issues, and meet applicable legal or accounting requirements. When data is no longer needed, it is deleted or anonymized where appropriate.
If we make material changes to this privacy policy, we will update the posted version and, where appropriate, provide a notice through the website or another reasonable channel. The updated notice applies from its stated effective date.
Depending on how you interact with Cycle Haven, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the website.
We receive data when you use the contact form, send an email, call us, visit the workshop, or make a booking inquiry. Some technical data is generated automatically when you access the site, including information needed for delivery, security, and basic recordkeeping.
The site uses essential cookies to support core functions and preference cookies to remember privacy choices. We do not confirm the use of analytics or marketing cookies on this website.
We use cookies only for essential site operation and to remember privacy preferences. If your browser allows it, you can manage or delete cookies through its settings. Disabling essential cookies may affect basic site functions.
We use personal data to respond to service inquiries, arrange bicycle intake, prepare inspections and quotes, communicate about repair scope and collection, maintain service records, support website security, and deliver the site technically. We also use limited information to manage privacy preferences and to handle lawful administrative needs.
We may share limited data with service providers that help us operate the website, manage communications, or support technical delivery. Where such parties act on our behalf, they are expected to use the data only for the assigned function and to handle it with appropriate confidentiality.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Use the contact channel that best matches your request so it can be routed and reviewed efficiently.
